What to do if your crypto exchange account is blocked

Blocking accounts at cryptocurrency exchanges is not a rare occurrence. This can be caused by a variety of reasons, from violation of the platform’s policy by the user to transactions identified as suspicious. In any case, the question of how to safeguard cryptocurrency at a crypto exchange, avoid blocking, and learn to protect your assets remains critical. Let’s see what to do in order to try and resolve this on your own.

It should be immediately noted that an exchange may have lots of reasons for blocking your account, and the best thing to do is to contact the support team to immediately find them out rather than make guesses. Nevertheless, some of the main reasons are the following:

• Suspicious activity. An example is attempting to withdraw all your assets after logging in from an unverified device.
• System errors. Yes, sometimes problems arise on the side of the exchange, not users. In this case, you just have to wait until the problem is fixed.
• Fair blocking. Sometimes, it is an exchange client who is responsible, although he may not realize that. For example, a client credits their account with “dirty coins” received on a P2P platform that does not verify the origin of funds.
• Requests from law enforcement agencies. Exchanges often use blocking when an account holder is suspected of a wrongdoing.

Regardless of the reasons for blocking your exchange account, do the following:

• Do not panic or make a fuss, especially if you are informed that your funds have been blocked via an SMS or email.
• Do not click any links in these messages — this is one of the key security rules. The thing is that these can be phishing messages, carrying the risk of total loss of all your cryptocurrency.
• Do not transfer any money for unblocking, neither to allegedly your bank, nor to any third party account. If you are asked to do so, be sure these are scammers.
• Don’t get to their tricks and use caution when working with crypto exchanges. Remember that your awareness is the best protection against attackers.
• Contact the technical support team to find out the reasons for the blocking and how to unblock your account. Wait for the answer and follow the recommendations you receive.

You have done everything but have not received a response from your exchange or still do not understand from their response what to do if your crypto account has been blocked?  Then you are welcome to get advice from us. Our experts will identify the reasons for blocking and get the access to your assets restored. They will also tell you how to make sure that your account and wallet are safe at all times. We are capable of all this thanks to our extensive experience working successfully with a variety of platforms,  from major to little-known exchanges. Therefore protecting your cryptocurrency accounts with SEVEN SENSES will prevent serious problems and ensure that you can confidently deal with cryptocurrencies in an efficient way.